Help without the runaround

Contact Goldenstar Casino support

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

Get in touch 256-bit SSL protected

Paid today

297,490 NZ$

3,990 Playing now

Anjouan licensed since 2014Operating under license ALSI-523316 issued by Anjouan Offshore Finance Authority, with 12 years of regulated service

5-minute average withdrawalsNZ$37M paid weekly with an average withdrawal time of 5 minutes and limits up to NZ$34,000 per transaction

Bank-grade data protection256-bit SSL encryption secures every session, payment, and personal detail across all 1,874 games

Three ways through

Stuck mid-game and need a person

Best moment to skim this: the second a question stops you mid-session.

Talk to an agent now

Chat suits quick account questions and stuck deposits, and an agent typically answers in three minutes at any hour.

Start chat

Goldenstar Casino e-mail

Writing suits document uploads, complaint records and anything you want in writing; send to [email protected] and expect a reply within two hours.

Write

New Zealand phone line

Calling works best for payment snags you want to talk through aloud; dial +64 9 222 5207 (NZST) and a person picks up in roughly five minutes.

Call

Late night in Auckland

Keep this page for New Zealand

Removes the worry that foreign support hours leave Kiwi players waiting days.

Reach us

New Zealand phone+64 9 222 5207

Support clockNZST

LanguagesEnglish, German, French, Norwegian

E-mail[email protected]

Who watches

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-523316

Real help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Fewer messages, quicker fixes

Gathering these before you open chat or phone keeps the first exchange short.

Account email address you signed up with
Your player ID or latest deposit reference
Screenshot or description of what went wrong
Payment method used for the transaction
Photo ID and proof of address, if asked

Five addresses, zero guessing

Not sure which address to use?

Removes the fear of a reply saying you picked the wrong inbox.

Your account

Help with anything[email protected]

Proof of identity[email protected]

Your money

Cash in and out[email protected]

Everything else

Complaints and disputes[email protected]

Personal data requests[email protected]

Partnerships and press[email protected]

Goldenstar Casino owner

Who actually operates Goldenstar Casino?

Our paperwork sits in the open, matching how Goldenstar Casino handles every player question.

Company

Legal nameGoldenstar Casino LLC

Company number985482 (Anjouan)

AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-523316

Written contact

Support email[email protected]

Goldenstar Casino complaints

Take it one level higher

Use this route when a first answer misses the mark and you want the matter looked at again.

Before and after the paper trail

Send the full story to [email protected], including dates, amounts and any earlier replies. Include reference numbers, because the team sorts through thousands of chats each month.

After the first acknowledgement

Within a short window, a case handler confirms the complaint is logged and gives you a reference. Keep that reference, since every later reply and any escalation quotes it.

One level above the first answer

If the outcome still feels wrong, ask the case handler to pass it to a manager. A senior reviewer rereads the file and issues a final position on behalf of Goldenstar Casino.

Take your file to the regulator

Should the final internal position leave you unhappy, you may take it to the Anjouan Offshore Finance Authority, the regulator named on our licence. Take your reference and all correspondence with you.

Goldenstar Casino reply clock

Know before you wait

Once you have read this, you will know which channel answers soonest at the hour you are writing.

Live chat

Chat opening hoursAround the clock

Chat first replyThree minutes

Time zone usedNZST

E-mail

E-mail address[email protected]

E-mail replyTwo hours

Phone

New Zealand phone+64 9 222 5207

Phone waitFive minutes

Straight answers

Get a clear answer fast

Use this when you want a plain answer before opening chat or calling us.

trustWhat if I'd rather ask in German or Norwegian?+

Our team answers in English, German, French and Norwegian. Tell the person on chat or the voice on the phone which language suits you, and they switch over. Nothing gets lost in translation, so you can explain the problem as you normally would.

trustCan I take an answer further if it doesn't help?+

Yes. If a reply leaves you unsatisfied, ask for it to be reviewed and raise a complaint with support in writing. When our final answer still feels wrong, you can take the matter to the Anjouan Offshore Finance Authority, which licenses us.

trustWhen will support ask me to prove it's my account?+

Before any account detail is discussed, the agent asks for your registered email address and one recent transaction, such as a deposit amount or method. Your password is never requested, so treat any such request as suspicious and end the conversation.

trustCan I play while my documents are being checked?+

Usually yes for deposits, but withdrawals wait until checks finish. Verification tends to take around twenty-two hours once your photo ID, proof of address and payment card image arrive. Sending clear, uncropped pictures first time keeps that wait short.

trustWhat happens when something goes wrong at a licensed site?+

You have a route to follow. Goldenstar Casino LLC holds license ALSI-523316 from the Anjouan Offshore Finance Authority, so unresolved disputes can go to that regulator after our complaints team has answered. The license number is worth noting before you start.

trustWhy can I reach you at three in the morning?+

Because our support runs around the clock, New Zealand time included. Someone answers live chat, email and the phone line at night, at weekends and over public holidays. Late-night players here are not left waiting until Monday.

Talk to someone who is not us

Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work independently of Goldenstar Casino. Each offers free support to anyone in New Zealand worried about their play, or about someone else's.

Problem Gambling Foundation of New Zealand. Free counselling and face-to-face support for people whose gambling is causing trouble in their lives.

Gambling Helpline New Zealand. A confidential line you can ring for immediate advice, day or night, when you want to talk it through.

Multi-Venue Exclusion Programme. Helps you step away from gambling venues across the country if you want to stop going in.

Full story