Built-in protection

Before the first spin, not after the loss: responsible gambling at Goldenstar Casino

Play only from 18+, and every Goldenstar Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first login.

Set your limit

Anjouan licensed since 2014Operating under license ALSI-523316 issued by Anjouan Offshore Finance Authority, with 12 years of regulated service

Support first

The essentials, plainly set out

Goldenstar Casino keeps the practical facts in one place, so nothing about limits or help is hidden away.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-523316

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Tonight, before you play

Not a rule from outside: a knob in your own account

By the time you sit down to a session, these are the tools worth switching on first.

Before the week begins

A cap on how much you can pay in over a set span, checked by the system rather than by memory. Switch it on before your first deposit of the week, when your head is clear.

Loss limits

This stops play once your net losses reach a figure you chose earlier. Turn it on if you have ever chased a bad night, because the account holds the line.

How long have I been here?

A message appears at intervals you pick, telling you how long you have been playing. Switch it on whenever sessions tend to stretch past what you planned.

Self-exclusion

A block that locks you out of your own account for the period you choose, and it stays shut. Choose it when you want distance instead of discipline.

Mid-session pause

A summary of time spent and money moved shows on screen at moments you set. Switch it on when your play is starting to feel like routine rather than entertainment.

Minutes of work

Four steps to a limit that holds

This settles where your ceiling sits and how quickly it shows up in the account.

Logging in first

Log in with your email address and password, then open the settings area of your profile. Confirm you are in the account you actually play from.

Check existing limits

Find the limits section and read what is already there. An earlier figure may still be active, and it applies until you change it.

Which limit do I need?

Pick deposit limits, loss limits or both, then choose the figure and the span you want. Keep it at a level you would be content to lose.

Is it showing?

Save the change and look for the new figure on your account page. Contact support if the number shown is not the one you set.

Getting the break that fits

Short break option. By midday you may only want the evening off. A short pause in your casino account stops play for hours or days, keeps your balance and your history, and starts from the account settings in a few clicks.

When you need months away. After a hard week you may want more than a pause. Self-exclusion in the casino account closes access for a long period and cannot be undone early, and it is started from the account settings before it applies.

Local help alongside the account. Come the first sign of strain, remember that this market has no national self-exclusion register, so your casino account is the place to exclude yourself. The Gambling Helpline Aotearoa, free and available 24/7, helps you plan further steps.

When someone younger shares the screen

Is 18 the real floor? From the moment a new profile is created, entry is reserved for adults of 18 or older. Photo identification and proof of address arrive before any money leaves the account, so an age claim is checked rather than trusted.

Can shared devices be filtered? On a shared laptop or phone, device-level blocking tools keep gambling pages out of reach without touching anyone's account. Installed once by the adult in the house, they quietly filter the sites the household decides to keep away from.

When you notice the signs. A relative who notices the signs can open a conversation without accusation and keep the focus on how the play feels, not on money. Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, free, including free text on 8006.

Fun first, worry later: spotting the shift

By the second hour, play can turn into chasing rather than entertainment. Noticing that shift early matters more than any single loss, and the first step is a deposit limit or a pause set in your account, not another session.

Read these quietly and see how many sound like your last few weeks.

Spending money set aside for bills
Playing longer than you planned again
Chasing a loss with a bigger deposit
Hiding your play from people close to you
Borrowing to keep playing
Feeling flat or tense when you stop
Playing to escape a bad day

Where to get help

Call when the worry starts

It clears up the worry that asking for help will cost money or expose you.

Gambling Helpline Aotearoa

Reaching the Gambling Helpline Aotearoa gets you a free, confidential conversation, day or night, for players and for relatives. Calls, texts and the online line all land with trained people. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Turning to the Problem Gambling Foundation brings free counselling, peer and cultural support and 18 clinics nationwide, with freephone, text and weekday appointments for players and families. pgf.nz

Safer Gambling Aotearoa

Reading Safer Gambling Aotearoa, the Health New Zealand information site, shows signs of harm, practical tips and a local support finder, written for people who gamble and those around them. safergambling.org.nz

Deciding now

Wondering about limits and exclusion?

Six questions, each answered in a couple of sentences, so nothing stays unclear.

Can I change a deposit limit later?+

Yes. Deposit limits sit in the same account section where you set them, and you can adjust them there whenever you need to. Choose the figure before play, because a limit written after a loss rarely holds.

Do limits work the same on my phone?+

Yes. The mobile version of the account opens the same limit and self-exclusion section, and any figure you set there applies to the whole account. Nothing needs to be installed or set twice.

Does self-exclusion here cover other casinos?+

No. This market has no national self-exclusion register, so an exclusion applies only to your Goldenstar Casino account. If you want other sites closed to you, each one needs its own request from inside that account.

Can I end a self-exclusion before it finishes?+

No. A self-exclusion runs for the whole period you chose and cannot be lifted partway through. That length is the point: it gives the decision time to settle without a way back.

Can I call the helpline about my partner?+

Yes. Gambling Helpline Aotearoa answers relatives as well as players, every hour of the day, free on 0800 654 655. The Problem Gambling Foundation also offers counselling and peer support through 18 clinics nationwide, with family support built in.

Why do you ask for my age?+

Because the legal age for gambling here is 18, and the account can only be activated once identity and age are checked. Photo ID, proof of address and a card image are reviewed before play, so no under-18 account goes live.